Do the Work vs. Teaching How

Sometimes, timebankers confuse a request for doing a task with teaching the member how to do the task. To reduce misunderstandings: (1) At the start of the exchange, the member customer should emphasize that the service provider is to complete the task. (2) If the service provider launches into a conversation on how to do that task, the customer should clarify he is not interested in receiving instruction. If the service provider can’t adjust, the customer can end the exchange, thank the worker, and confirm the amount of time credit due.

Another approach is to ensure your request is clear. The request should include words like “worker will complete task alone…” and “…not seeking advice or instruction”. During the request-bid-confirm process, you can ask the member service provider how much experience they have in doing the task. Collectively, these approaches convey that you are seeking an experienced skilled laborer.

In contrast, if you are seeking advice or instruction, indicate that in your request by using “advice”, “instruction”, “teaching”. Also, explain what you already know and what you’re seeking to learn. If you need more 1-to-1 guidance on communicating your need, reach out to staff.